Step into the role of Logistics Customer Service Representative with Seaway Express in Cornwall, Ontario. Deliver exceptional service by tracking shipments and resolving customer inquiries efficiently. As a key member of Seaway Express, you will focus on delivering outstanding service in transportation logistics.

Your responsibilities will include responding to customer inquiries, tracing shipments, and troubleshooting issues with a positive mindset. The ideal candidate will thrive in a team-oriented team environment and demonstrate excellent organizational skills while managing various tasks. Key Responsibilities:

- Answer customer inquiries professionally via phone and email
- Track and trace shipments, offering real-time updates




- Resolve shipment-related issues constructively
- Ensure proper entry of shipment details in the system
- Verify billing accuracy and customer pricing agreements

Requirements:

- Prior experience in customer service within logistics
- Proficient in communication, both written and spoken
- Bilingual (English and French) is an advantage
- Familiarity with transportation management software is a plus
- Strong detail orientation and problem-solving skills

Bring your customer care skills to Seaway Express and help shape a positive experience for our clients.

📌 Logistics Customer Service Representative (Ontario)
🏢 Canada Cartage Group
📍 Ontario