Shape unforgettable experiences at Rimrock Banff as a Reservations Specialist. Leverage your communication skills and hospitality experience in this impactful role. As a full time Switchboard & Reservations Agent, your role transcends basic communication. You'll create meaningful interactions from the first guest call to fulfilling their unique requests, while demonstrating patience and professionalism throughout. Key Responsibilities:
- Promptly answer and manage guest inquiries
- Assist with reservations and wellness service bookings
- Provide thoughtful recommendations tailored to guest needs
- Track and log requests accurately within Opera
- Collaborate with operational teams for seamless service
Requirements:
- Luxury hospitality or concierge experience preferred
- Strong verbal and written communication skills
- Detail-oriented with a focus on service quality
- Calm multitasking ability under pressure
- Experience with OPERA Cloud is a bonus
Your role will be vital in crafting the exceptional Rimrock experience that guests will cherish.