Elevate customer care operations at Lyft as an Analyst focused on Global Support Workforce Planning. This full-time position combines hybrid work flexibility with hands-on data analysis. As part of Lyft's Business Forecast & Planning team, you'll manage forecasting and scheduling models to optimize the global support workforce.

Collaborate with BPO partners and leverage your skills in SQL and Python to turn data into clear insights, empowering leadership decisions. This role emphasizes accuracy and operational improvement in a supportive environment. Key Responsibilities:

- Support forecasting frameworks connected to staffing decisions
- Translate complex data into clear recommendations for leaders
- Maintain dashboards and execute planning tasks daily




- Utilize AI tools for effective analysis and reporting
- Drive improvements within team operations Requirements:
- Minimum 2 years in forecasting or resource management roles
- Hands-on skills in SQL and Python for analytical tasks
- Strong business acumen with a curiosity for complex systems
- Proven ability to communicate effectively with stakeholders
- Relevant bachelor’s degree or higher in analytics or business Channel your analytics expertise to empower Lyft's customer support operations in Canada.

📌 Lyft Analyst for Global Workforce Planning (Toronto)
🏢 certexamdb.com
📍 Toronto