- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escape, triage and track customer technology related incidents.
- Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
- Monitors mainframe control consoles, periodically checking system performance.
- May assist with the review/validation of mainframe job control language.
- Perform deliveries as assigned and must be able to lift 50 pounds.
- The position mandates a presence onsite; there is not a work from home option.
- Applicants could be requested to work holidays, days,



afternoons and/or midnight shifts.
- Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe

Benefits at IntelliBee

- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare perks to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.

📌 Mainframe Operator, Pontiac, MI, US (Gatineau)
🏢 Intellibee
📍 Gatineau