Based in York Region, TelMAX is a private equity‑backed all‑fibre digital infrastructure platform that provides a 21st‑century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry‑leading net promoter score of over fifty, TelMAX is continuing its rapid growth plan to bring its all‑fibre network to residential and business customers across Southern Ontario.

Market Manager

Reporting to the Sales Channel Strategy Manager, the Market Manager is responsible for driving market penetration growth within a defined geographic footprint. 30%) to target levels (40%+) by orchestrating all sales and marketing activities at a local level.

The Market

Manager operates as the “general manager” of their territory, leveraging data, cross‑functional teams, and local market intelligence to coordinate highly targeted campaigns that convert neighborhoods, not just individual homes. Success in this role requires a balance of data‑driven decision making, field execution, and cross‑functional leadership to create density, accelerate referrals, and establish TelMAX as the default provider within each community.

Market Penetration Growth

Accountable for net penetration increase within assigned market Develop and execute a market‑specific growth strategy to move penetration toward 40%+ Coordinate deployment across Door‑to‑Door, Inside Sales, and Digital channels Trigger targeted campaigns (Saturation D2D pushes, Geo‑targeted digital campaigns, Inside sales follow‑ups on recent activity, Referral and incentive programs)



Leverage Data & Market Intelligence Utilize penetration heatmaps and performance data to identify conversion gaps and track neighborhood‑level performance Monitor competitive activity, pricing, and messaging within the market Develop deep understanding of local barriers to conversion Drive Community‑Based Growth Build and maintain relationships with local businesses, influencers, realtors, property managers, and community leaders Activate hyper‑local initiatives to increase brand presence and trust Position TelMAX as the preferred neighborhood network Execute in the Field Spend significant time (60–70%) in market validating execution of plans, gathering real‑time insights and engaging directly with community stakeholders Performance Management & Reporting Track and report on penetration growth, conversion rates by channel, churn within market, referral contribution Data‑Driven Operator: Comfortable using data to drive decisions and prioritize actions Strategic Executor: Able to translate strategy into coordinated field execution Field‑Oriented: Strong presence in‑market with high situational awareness Commercially Focused: Understands unit economics (CPA, churn, ROI) 3–7 years experience in roles involving market development, sales strategy or operations, data‑driven planning and execution ~ Telecom, utilities, or subscription‑based business experience is an asset Performance & Commitment: We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement.

Customer Centricity: In every decision we think through the customer’s lens, anticipating and exceeding expectations to build loyalty.

Perks (Medical, Dental, and Vision) Health Spending Account (HSA) Equity Statement In accordance with the AODA, accommodations are available on request for candidates during the selection process as well as throughout employment. #

📌 Manager Market Policy (Whitchurch-Stouffville)
🏢 telMAX
📍 Whitchurch-Stouffville