Strategic Planning & Governance Partner with the Operational Planning & Analysis Director to standardize forecasting practices, planning cycles, and data definitions across business units. Data, Modeling & Insights Integrate and streamline planning data sources across systems, improving data quality and reducing manual reconciliation. Build and enhance planning dashboards and forecasting visuals using Power BI; leverage SQL as an asset for scenario analysis and validation. volume shifts, staffing changes, productivity improvements, vendor allocation decisions).

Monitor operational trends and capacity risks, providing explicit narratives and recommended actions to leadership. Lead, mentor, and develop forecasting & capacity planning analysts, providing coaching, prioritization guidance, and technical skill development. Establish team standards, quality controls, and repeatable processes to ensure forecasting accuracy and planning discipline.

Represent the Capacity Planning function in cross‑functional forums, influencing executive stakeholders and advocating for planning needs. Drive continuous improvement in planning methodologies, including adoption of advanced modeling techniques, automation, and tool enhancements. Translate complex planning insights into executive‑ready materials for leadership, Finance partners, and governance committees.

Serve as a trusted advisor to Operational Leadership on workforce optimization, service‑level implications, and long‑term labor strategy. 7-10 years of experience in capacity planning, forecasting, workforce planning, operational analytics, or strategic planning. ~ Strong understanding of forecasting methodologies (workload‑to‑FTE modeling, regression/driver‑based forecasting, scenario planning). ~ Demonstrated ability to interpret operational trends and link impacts to cost, capacity, and service performance.



~ Proficiency in Power BI for planning dashboards and analytics; SQL knowledge is an asset. ~ Ability to operate independently, manage ambiguity, and lead multi‑cycle planning processes. ~ Demonstrated people‑leadership experience (formal or informal), including coaching, mentorship, or leading through influence.

Experience with Amazon Connect, NICE, Verint, or other workforce management/workflow tools. Familiarity with planning in multi‑day back‑office environments or vendor‑supported operations. Exposure to Databricks, Azure, or cloud analytics platforms. Knowledge of financial modeling concepts (volume‑to‑cost translation, budget alignment, run‑rate analysis).

Background supporting digital enablement, automation initiatives, or planning system integrations. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin,



citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 92,900.00 CAD - $142,900.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Manager, workforce management capacity planning & forecasting (Montreal)
🏢 Société Financière Manuvie
📍 Montreal