Shape the future of AI applications at Marsh as a Senior Support Specialist. Focus on proactive health monitoring and issue resolution while collaborating within a hybrid work model. This role is ideal for candidates with extensive experience in production support and a robust foundation in AI applications.

You will engage in hands-on troubleshooting, manage support requests, and communicate with various teams to ensure seamless operations. The position also highlights your ability to perform in-depth analysis and develop improvement strategies, consistently enhancing application performance.

Key Responsibilities





- Provide hands-on support for AI applications and triage requests • Collaborate with IT teams to resolve technical issues • Monitor and analyze application performance and usage • Prepare incident reports and communicate with stakeholders • Manage on-call support and flexibly adjust schedules as needed Requirements:
- Degree in Computer Science or IT-related field • 7 years of relevant support experience • 2 years in AI application monitoring and support • Proficient in MEAN stack, PostgreSQL, and Python • Experience with monitoring tools like Datadog Join Marsh and utilize your AI application expertise to drive impactful solutions.

📌 Marsh Senior AI Applications Support (Montreal)
🏢 Marsh
📍 Montreal