Shape exceptional customer service at MEC's newest Whistler store as the Department Manager. Engage with members and lead teams while cultivating MEC's core values in a vibrant outdoor community. As a Department Manager, you will take charge of member experiences and operational standards in the newly launched MEC store in Whistler.

You'll lead and develop frontline teams, ensuring high-quality service delivery and fostering a positive store culture. Your hands-on leadership style will help you connect with both members and staff, enhancing MEC's community impact. Key Responsibilities:

- Act as the primary Member Service Manager on the sales floor
- Champion service standards with real-time coaching




- Manage the Cash and Member Service Desk for optimal service
- Address and escalate member concerns as necessary
- Lead in recruiting, training, and developing staff Requirements:
- 1-3 years' experience in retail management
- Proven ability to provide effective floor leadership
- Experience interpreting service and sales KPIs
- Ability to communicate effectively and resolve issues
- Enthusiasm for outdoor activities and community involvement Step into a transformative role at MEC, where your leadership can make a real difference in Whistler.

📌 MEC Whistler Department Manager Role
🏢 Mountain Equipment
📍 Whistler