Mississippi Veterinary Services is searching for an enthusiastic Practice Manager to join our amazing team in a full-time capacity.

The Practice

Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high quality care is provided to our patients and their people. Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital Lead the continuous improvement of the quality of customer service and medical care Work alongside the Medical Director to resolve client concerns Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelines Implement team scripting, in-Hospital marketing, and social media content to help capture recent clients, bond current clients, increase referrals, and generate community goodwill Meet client needs for timely veterinary care. Tracks new clients/patients, frequency of visits, and achieves predetermined goals for appointment and surgery fill rates Understand and help manage the financial drivers of the hospital Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan Work with Regional Manager and Medical Director to prioritize equipment and facility needs.

Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems Verify that the financial health of the Hospital supports planned new hires Collaborate with Regional Manager and Medical Director to recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork and high moral standards Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives.



Review feedback with Regional Manager from data management and reporting platforms. to analyze and make effective actionable decisions that impact operations including, but not limited to, asset purchases, new hires, rate changes, and conflict resolution Work with Home Office to ensure that all voluntary and mandatory controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Employment Standards, CVO, AAHA, WHMIS, OHS, Xray etc) Ensures the hospital team is able to succeed in their duties by providing coaching, development, training, mentorship and education as required When Reception coverage is needed: the Practice Manager will assist with clerical and reception duties, client and in-patient intake and discharge duties, schedules, appointments, answers questions, and maintains front office and exam room flow. A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred Education and training in business administration preferred Experience with coaching, conflict resolution, and performance management Total Compensation - we will support your personal, financial, and professional growth through: Competitive Salary: we offer a competitive range of $60,000 – $75,000/yr based on full-time hours, commensurate with experience and skill set A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic) Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more) Enhanced Mental Health Practitioner Coverage P3 Pawsitive Health & Lifestyle Spending Account Employee Assistance Program Paid Vacation Time Paid Sick & Personal Emergency Days Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount) Eligibility for EBITDA-based Performance Bonus Relocation Allowance to help with moving expenses can be arranged for out-of-town candidates!

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📌 Medical Practice Administrator (Ottawa)
🏢 P3 Veterinary Partners
📍 Ottawa