Customer Service Ensure execution of the Customer Experience and provides resolution for all customer concerns. Meets established service levels agreements for in-store services and order fulfillment. Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards. Leads the implementation and execution of standard operating procedures (SOPs). Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S; policies and procedures. Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards. Creates efficient store weekly scheduling for both sales and support functions.

Training

Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs. Create development plans and conducts annual appraisals for management team and direct reports. Develops and leads recruiting and hiring strategy for store, maintains a complete team. Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

Maintain

SportChek performance management expectations (feedback/coaching); Proven ability to coach, mentor and develop department team and store team,



through setting expectations, communication, coaching, feedback, and ongoing support. ~ Results driven with the ability to build and manage a daily, weekly game plans for the department and store. ~ Superior training and mentoring skills. ~3-5 years retail management experience required. ~ Basic computer skills required. In addition to competitive pay, we offer: Comprehensive advantages and retirement programs Performance incentives Salary decisions are also dependent on other factors such as your experience, job‑related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role‑specific requirements. #We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes.

At Sport

Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies,



you’ll be a part of a collaborative network of like‑minded individuals who draw on their collective experience to best serve customers across all banners from coast‑to‑coast.

Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast‑to‑coast. We are connected to communities, big and small, from coast‑to‑coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

We are always on the lookout for curious, creative people who … #

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