Lindsay YMCA Membership Sales & Service Position Status: Full-Time Complimentary YMCA membership access to Health & Fitness facilities Access to Y at Home virtual fitness programming Three(3) weeks of vacation entitlement plus paid wellness days Comprehensive benefits package and pension plan The Membership Sales Coordinator supports membership growth, retention, staff development, and exceptional member experiences. This role coordinates sales initiatives, member engagement strategies, outreach activities, staff coaching, and operational support to help achieve YMCA membership goals. Support membership growth, retention, and engagement through exceptional customer service and relationship-building.

Lead member check-ins, usage follow-up, outreach initiatives, and retention efforts to strengthen long-term engagement and satisfaction. Lead and support membership sales initiatives, facility tours, trial membership conversions, prospect follow-up, and achievement of monthly sales targets. Monitor lead management activities and membership performance metrics while supporting staff accountability and success.

Coach, mentor, and support front-line membership staff in delivering exceptional member experiences and achieving individual and team goals. Support community outreach activities, partnership opportunities, promotional events, and facility tours to increase awareness and membership growth. Assist members with membership options, financial assistance opportunities, and YMCA programs and services.

Collaborate with leadership and marketing teams to support membership campaigns, promotions, and communications.

Provide Duty

Manager support as required, ensuring a safe,



welcoming, and positive experience throughout the facility. Ensure compliance with YMCA policies, child safeguarding standards, safety procedures, and operational best practices. Foster a positive, energetic, and cause-driven culture that reflects YMCA values and strengthens our connection to the community. 2–5 years of experience in membership services, sales, customer service, or related field. ~ Strong sales, customer service, communication, and coaching skills. ~ Demonstrated ability to meet and exceed sales targets. ~ Experience with member engagement, retention, or customer loyalty initiatives. ~ Ability to analyze membership trends and sales performance data. ~ Flexibility to work evenings, weekends, and holidays as required. ~ Ability to provide a Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check.

Criminal Record

Check, Vulnerable Sector Check, and Child Abuse Register Check (issued within the last six months), if 18 years of age or older. Our Commitment to Equity, Diversity, Inclusion, and Belonging We believe that a variety of perspectives, backgrounds, and lived experiences strengthen our organization, enabling us to better serve our communities and fulfill our mission. As an equal chance employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, and People of Colour; people with disabilities; members of ethnic minorities and faith communities; newcomers and foreign-born residents; If you require accommodation during any stage of the hiring process, please let us know in advance so that we can arrange appropriate accommodations. #

📌 Membership Sales Director (Halifax Regional Municipality)
🏢 Kaizen Lab
📍 Halifax Regional Municipality