Become a Service Advisor at Mercedes-Benz Langley to deliver exemplary customer service.

Your role will emphasize communication and customer satisfaction in the service process. Dilawri is currently seeking a Service Advisor who is committed to helping customers understand their vehicle services clearly. Reporting to the Service Manager, this position involves managing repair orders and ensuring effective operations while maintaining a customer-centered focus. This role embodies the principles that define the Dilawri lifestyle. Key Responsibilities:

- Ensure customer satisfaction throughout the service process
- Address client concerns with tact and professionalism
- Gather necessary info during vehicle inspections
- Monitor the status of repairs and update customers
- Review monthly CSI scores to improve performance Requirements:
- Excellent customer service and communication skills
- Proven ability to handle concerns tactfully
- Experience in an automotive service setting is ideal
- Strong organizational skills with multitasking ability
- Legally entitled to work in Canada Support our customers in their service needs as part of the Mercedes-Benz Langley team!

📌 Mercedes-Benz Langley Service Advisor Position
🏢 Dilawri Group of Companies
📍 Langley