Enhance customers' shopping journeys as a Customer Experience Manager at Michaels in Airdrie, AB.

Your role centers on optimizing front-end operations and leading customer service initiatives. As a key leader, you will promote adherence to store policies and ensure the team meets operational expectations. Your focus will be on training staff, delivering a friendly shopping experience, and managing compliance in all front-end activities. Engage positively with customers and support them in finding solutions for their needs. Key Responsibilities:

- Lead adherence to SOPs and operational standards
- Supervise and mentor customer experience team members
- Plan and lead engaging in-store and class events
- Manage cash reconciliation, inventory, and shrink programs
- Act as Manager on Duty, promoting a positive work culture Requirements:
- Retail management experience preferred
- Ability to stand for long periods and handle lifting
- Skilled in team training and customer interaction
- Familiarity with retail operations and customer service
- Eagerness to work in a vibrant retail setting Use your experience and passion for service to create memorable shopping experiences for customers at Michaels.

📌 Michaels Customer Experience Manager (Airdrie)
🏢 Michaels Stores
📍 Airdrie