We’re looking for an experienced Service Desk Analyst to join us remotely & on-site in Calgary. This is a hands-on role owning the day-to-day technology that keeps our organization productive, and is focused on enhancing the end-user experience. This role is a great fit for someone who is looking for a little bit of everything - end-user hardware & operating systems, virtual machines, IAM (Microsoft, AWS, and Google Workspace), common business applications, troubleshooting, asset management, and the systems that tie everything together.

However, you will need to be open to working with team members who have different technical backgrounds, curious about new technology, and reliable at seeing things through.

Technical Support: Run onboarding and offboarding for new hires in Calgary, and remote locations, including provisioning of hardware, recovering equipment, re-provisioning, and coordinating with stakeholders in a thorough and timely manner. Handle day-to-day Google Workspace tasks for office staff, such as user access changes, onboarding/offboarding of accounts, MFA compliance, group membership, and shared drive permissions, working within the structure already in place. Maintain inventory, lifecycle of hardware assets in the office, and remote, including procurement, tagging, labelling, documenting chain of custody for sensitive equipment, and decommissioning hardware as needed.





Conduct software audits to identify unused or over-deployed licenses and follow-up to reduce cost and setting complexity. Support compliance with company policies in the office, including HIPAA and PHI handling, and partner with Security on audits and remediation as needed. Triage and resolve service desk tickets for office staff, escalating where appropriate and documenting fixes for the team.

Ensuring changes follow established change management procedures, and offering best-practice guidance for aligning IT services with business needs. 4+ years in an IT support, systems administration, or service desk role with progressive responsibility. ~ Comfort supporting a mixed Windows / macOS / Linux fleet, mobile devices such as Android and iOS, including hardware-level and software-level troubleshooting. ~ Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, LAN, WLAN, WAN, VLAN. ~ Practical understanding of information security, including identity and access management, endpoint security, and patching discipline. ~ Comfortable leading the IT response to identity-driven threats including suspicious login attempts/activity, and access anomalies is a plus. ~ Excellent communication skills, with comfort talking to both technical peers and non-technical end users. ~ Experience automating, programming, or building tools/integrations is a plus. #

📌 Online Help Desk Technician (Calgary)
🏢 Socket.dev
📍 Calgary