Job Posting – Operations & Customer Experience Coordinator (RUX) RUX is an independent outdoor gear brand based in Squamish, BC. We design and build waterproof, modular Gear Boxes, duffels, totes, and packing systems for people who spend real time outside - from the Coast Mountains to the road trip, the boat, the campsite, and everywhere in between. We're a small, close-knit team that sells direct to customers across Canada, the US, and Europe, and through a growing network of retailers, distributors, and corporate partners.

Everyone here wears a few hats, works close to the product and the customer, and has a real impact on how the business runs. We're looking for an Operations & Customer Experience Coordinator to be the person who keeps our day-to-day running: the orders moving, the customers happy, the studio organized, and the shelves stocked. This is a hands-on role at the centre of a small business.

You'll pack boxes and talk to customers, but you'll also see how fulfillment, support, inventory, retail, and logistics fit together across three regions. You'll start with a structured training period on our products, systems, and ways of working. Pick, pack, and ship Canadian orders from our Squamish studio, and coordinate with our fulfillment partners in the US and Europe Prepare quotes, labels, and shipments for B2B and corporate orders, including the occasional local delivery Customer Experience Be the voice of RUX for customers: answering product questions,



handling returns and warranties, solving shipping issues, and keeping response times fast Spot patterns in what customers ask and feed that back into the team to improve products, content, and process Help customers get the most out of their gear through demos, how-to content, and thoughtful support Walk customers through the product line and show them how the system works together Inventory & Studio Keep the packing, inventory, and studio spaces clean and organized Notice what's clunky, slow, or broken, and help fix it.

Cross-border ecommerce and international shipping Customer support tooling and service design Inventory management and purchasing cycles Wholesale, corporate, and distributor channels It's a robust foundation for anyone who wants to build a career in operations, ecommerce, or the outdoor industry, or who wants to run their own thing one day. A clear, friendly communicator, in writing and on the phone Comfortable with hands-on work: packing, lifting, moving product around Good with software and quick to pick up new tools (experience with Shopify or customer support platforms is a plus, not a requirement) Curious about how a product business works, and keen to learn Genuinely into the outdoors — you don't need to be a pro, but you should get why people care about this gear Start: Immediately (as soon as we find the right candidate) Type: Full-time

📌 Operations & Customer Experience Coordinator (Squamish)
🏢 RUX
📍 Squamish