Ritual is more than just a way to skip the line - we’re building technology that connects communities through what people love most: food. From day one, our mission has been to help local restaurants thrive. We’re a small, product and data-driven team where operations team members take full ownership.

You’ll be hands-on from day one, making real decisions, improving processes and helping define how our operations systems evolve. We’re looking for an Operations Manager (18-month contract) to lead the continual improvement across multiple functions including onboarding, support, supply chain and outsourcing, while ensuring a high level of service with all partners and customers. Have a high bar for quality and provide your team with the support and tools they need to thrive in their roles As an Operations Manager at Ritual you will Build a strong understanding of our business and operations functions quickly because you will own and oversee the day-to-day operations of all central functions.

Jump in to help when needed, with a willingness to learn the detailed ins-and-outs of our operations ensuring all processes run smoothly and efficiently. You have the ability to influence and align key stakeholders to make consistent, meaningful impact, as well as ensure key projects are always delivered. You’re able to see, set and deliver on a long term strategy, while seeing how the decisions we make impact team members who are closest to our customers and merchants.

Develop scalable programs and processes that improve our customer and merchant experience. Monitor key business metrics and identify mechanisms to improve efficiencies, reduce costs and improve quality.



validate the accuracy of data/information to resolve inconsistencies; request extra information or resources when data gaps or discrepancies appear; We’re looking for an Operations Manager that ~ Robust communication skills - can explain complex technical concepts to internal and external stakeholders. You’ll need to hold your own with engineers and understand technical constraints. ~ Familiarity with SQL, strong Google Sheets / Excel, and data analysis skills.

You’re metric driven, data savvy and can articulate valuable insights. Not afraid of rolling up your sleeves to dig into the data ~ Ideally in a management role in operations, support or account management ~ Flexible working hours and unlimited vacation Quarterly Wellness Days - your whole team takes an extra long weekend to refresh Ritual was founded in 2014 to help local businesses thrive in a digital-first world - combining the ease of push-button ordering with the human connection that makes neighbourhood spots special. Our platform connects communities over food, empowering small businesses through technology while creating a seamless experience for customers.

In April 2025, Ritual was acquired by VerticalScope, a publicly traded technology company that has built and operates a cloud-based digital community platform for some of the world's largest online enthusiast communities. VerticalScope has built a portfolio of over 1,300 communities and 2 billion content posts and serving over 100 million monthly active users worldwide.

Our mission remains the same: to digitize local commerce and enable people and businesses to thrive every day. VerticalScope values diversity of thought and believes diverse teams make innovation possible. We believe that a diverse team can bring different perspectives and approaches, and whose experiences reflect the full set of clients we seek to serve.

If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs. #

📌 Operations Officer - Contract Management (m/w) (Toronto)
🏢 Ritual
📍 Toronto