Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Branch Operations

Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales, and branch operations, ensuring that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment, and resolution of customer issues. Manage inbound phone calls, online inquires and customer walk-ins Strong collaboration with customers and branch staff on dealing with issues Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order Reviews autorenewals of contracts and supports contract additions identified by branch staff Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off Assists branch manager and service staff ensuring customer requests are completed in a timely manner Ensure correct time entries and appropriate billing is maintained for projects and service engagements Obtain and updates forms of payment to process for service orders from customers Ensures on site tech safety credentials or current training in place Take care of internal and external customer needs and expectations usually works with direct supervision but can work independently Task execution for area of responsibility up to levels defined in Xylem's DOA policy High school diploma or equivalent plus 2 years of applicable work experience Computer proficiency in relevant software systems (e.g., STEEB, SAP, Microsoft Office, Outlook, Word, Excel, & PowerPoint).

Understanding of general business concepts Excellent communication skills for interacting with all levels of the organization and external customers. Basic understanding of typical IT business tools High school diploma or equivalent plus 2 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work Able to executive tasks with high levels of autonomy; Understanding of general business concepts Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics) Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)



Join the global Xylem team to be a part of cutting-edge technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Our Talent

Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive.

Through Xylem

Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. #

📌 Operations Manager - Travel (Coquitlam)
🏢 Xylem
📍 Coquitlam