Elevate member service quality as the Assistant Broker Manager with OTIP Group of Companies. Drive team performance and operational efficiency while focusing on client satisfaction. This role involves overseeing a team of Brokers under the Senior Manager of OTIP Service.

You will ensure a positive work environment, deliver insightful coaching, and use performance data to enhance outcomes. You'll play a pivotal part in team recruitment and maintaining robust relationships with partners in the insurance industry. Key Responsibilities:

- Lead and coach Brokers for exceptional service
- Monitor and analyze service performance metrics
- Facilitate recruitment for team culture alignment
- Collaborate on strategic initiatives with leadership
- Manage member issue resolutions promptly

Requirements:

- Leadership experience in customer service sectors
- Strong interpersonal and communication skills
- Capability to utilize data to inform decisions
- Organizational skills for managing priorities
- RIBO License or willingness to obtain

Leverage your expertise in coaching and leadership to positively impact team dynamics and customer experiences at OTIP.

📌 OTIP Group Assistant Broker Manager (Ontario)
🏢 Ontario Teachers Insurance Plan
📍 Ontario