Manage complex, high-risk residential property claims for high-net-worth clients from investigation through final settlement

Conduct claim investigations, assess damages, determine cause of loss, and negotiate claim settlements

Deliver a personalized and exceptional customer experience while managing sensitive and complex claim matters

Collaborate with internal partners, vendors, contractors, legal representatives, and other stakeholders to achieve timely claim resolutions

Apply advanced claims expertise to assess coverage, manage costs, minimize leakage, and identify potential fraud

Ensure accurate documentation, regulatory compliance, and adherence to claims policies and procedures

Act as a Subject Matter Expert by providing guidance, training, and mentorship to team members on complex residential claims

Build and maintain relationships across Claims, Legal, Underwriting, and external partners

Support business initiatives, process improvements, risk management activities, and operational excellence objectives

Present strategic claim updates, trends, and recommendations to senior leadership and executive stakeholders

Manage increased claim volumes during catastrophe events and weather-related losses while maintaining service standards

Conduct on-site property inspections and meet with clients, witnesses, and vendors when required

Promote a collaborative, customer-focused, and high-performing team culture

Requirements

5+ years of property claims experience, preferably handling complex residential and high-value property claims

Experience managing large-loss, high-risk claims from investigation through settlement

Experience supporting high-net-worth or private client insurance portfolios is preferred

Proven ability to conduct claim investigations, assess damages, determine liability, and negotiate settlements

Experience conducting in office property inspections and field investigations

Demonstrated ability to present claim strategies,



trends, and updates to senior leadership and executive stakeholders

Ability to manage increased claim volumes during CAT events and severe weather-related losses

Expert knowledge of residential property claims handling, insurance policies, and industry best practices

Strong understanding of coverage analysis, liability assessment, claims regulations, compliance requirements, and risk management principles

Experience identifying potential fraud indicators and handling claims in accordance with established procedures

Excellent analytical, problem-solving, decision-making, negotiation, and stakeholder management skills

Proven ability to manage multiple complex claims while delivering an exceptional client experience

Strong organizational and communication skills with the ability to work independently and exercise sound judgment

CIP designation or other relevant insurance accreditation preferred

Core Competencies

Demonstrates expert knowledge in managing complex residential property claims, including conducting investigations, assessing damages, and negotiating settlements. Proven ability to deliver exceptional client experiences while ensuring compliance with industry regulations and best practices.

Highest-signal resume keywords

Property Claims Management

Claim Investigation and Assessment

Negotiation and Settlement

Regulatory Compliance

Stakeholder Management

ATS Optimization Keywords

Hard Skills

Complex Residential Claims Handling

Coverage Analysis

Liability Assessment

Fraud Detection

On-Site Property Inspections

Claims Regulations

Risk Management Principles

Claims Documentation

High-Value Property Claims

Large-Loss Claims Management

Soft Skills

Analytical Skills

Problem-Solving

Decision-Making

Organizational Skills

Communication Skills

Certifications & Qualifications

CIP Designation

Industry Keywords

High-Net-Worth Clients

Claims Policies and Procedures

Customer Experience

Operational Excellence

Catastrophe Events

📌 PCA – Residential Claim Specialist (Markham)
🏢 Jobtailor
📍 Markham