Personal Assistant to CAMHS Clinical Directors

Communicates effectively and establishes good working relations with a wide range of people:

- Clinical Director(S)
- CAMHS Senior Leadership team
- CAMHS Operational Managers
- All consultants
- Senior Clinicians
- Visitors that attend meetings
- Executive Team and Trust Board
- External Authorities and organisations
- Media

Ensure that any urgent matters are brought to the attention of the Clinical Director(s) in a timely manner. Act as first point of contact for all communications to the Clinical Director(s) and deal with all such communications appropriately, including exchange of sensitive and contentious information. Also ensuring effective communication between the CAMHS Clinical Directors and others. Build and maintain solid influential relationships with internal and external stakeholders. Communicate with tact, understanding and discretion with members of the public/patients/carers when dealing with enquiries/complaints. Take action and provide feedback as appropriate, ensuring that messages are relayed and action is taken. Screen all incoming calls and manage barriers to communication, remaining courteous, polite and calm when dealing with aggression from others. Be able to multi task, manage and prioritise heavy and demanding workload with challenging timescales, remaining calm under pressure and in confrontational circumstances. Plan for situations, which are known; and to be able to re-prioritise work to accommodate unexpected situations and interruptions. Support the Clinical Director(s)



in managing all correspondence by coordinating and providing drafts for reply to correspondence including emails, ensuring that replies are provided and any actions closed. Exercise appropriate delegated authority to act and action responses. Forward actions to managers on behalf of the Clinical Director(s), chase responses and collate information as necessary to enable the Clinical Director(s) to adequately respond to requests for information. Support the Clinical Director(s) in the drafting of reports, presentations, briefing documents and other documents using a variety of formats, including but not limited to MS Office Products(Word, Excel. PowerPoint, OneNote, Visio). Using proxy delegated authority, maintain relevant electronic systems on behalf of the Clinical Director(s), including, but not limited to, proxy access on the expenses and ESR systems. Ensuring accurate recording of staff information and absences on ESR; and other electronic systems where necessary on behalf of the Clinical Director(s). Ensure that any goods ordered/booked (including travel and accommodation) are within budgetary constraints and reflect value for money and the most cost effective arrangements.



Ensure that travel claims are submitted within the required timescale and that all invoices for goods ordered/booked (including travel and accommodation) are receipted on Oracle in a timely fashion. Provide Consultant activity data on a quarterly basis, ensuring accuracy and completeness of the information. This includes collecting, collating, and analysing data, as well as preparing and distributing detailed reports to relevant stakeholders. Ensure continuous monitoring and compliance with the mandatory training (CEST) for the submission of regulatory documents. This involves tracking submission timelines, verifying that all required documents are included, and ensuring that submissions meet the regulatory requirements. Maintain accurate records of all submissions and responses, providing updates to relevant stakeholders as required. Ensure compliance with the use of TABLEAU for data visualisation and reporting. This includes creating, maintaining, and updating dashboards and reports to track key performance indicators and support decision-making processes. Provide training and support to other staff on the effective use of TABLEAU, ensuring that all data presented is accurate, up-to-date, and in line with organisational standards. Ensure proficiency in using the PARIS system (Electronic Patient Record), including maintaining accurate and up-to-date patient records, extracting and analysing patient data, and training other staff on its effective use. This involves adhering to all data protection and confidentiality guidelines while ensuring data integrity and accuracy across the system.

📌 Personal Assistant to CAMHS Clinical Directors (Middleton)
🏢 Allscreens Nationwide
📍 Middleton