Join as a Bilingual Customer Care Representative, where your language skills shine. Provide exceptional service and build strong relationships in a vibrant work environment that values customer satisfaction. This position, reporting to the Senior Customer Care Manager, involves a mix of handling customer requests and communication with the Field Service team.

The ideal candidate will demonstrate organization and proactivity while engaging swiftly with clients. Robust problem-solving skills are essential for addressing inquiries and complaints. Key Responsibilities:

- Deliver outstanding customer service during all interactions
- Respond to inquiries through phone and online channels
- Quickly resolve issues or escalate cases as needed




- Manage professional responses to customer complaints
- Achieve or exceed established performance metrics Requirements:
- Bilingual in French and English is essential
- At least 3 years of experience in customer service
- Ability to navigate fast-paced work environments
- Previous mentorship or team lead exposure preferred
- Robust technical skills with routing experience beneficial Make an impact through your effective communication and proactive approach, enhancing client trust and engagement in every interaction.

📌 Proactive Bilingual Customer Agent Focused on Client Engagement (Montreal)
🏢 Culligan Quench
📍 Montreal