Schedule : Mon - Fri (9AM - 5PM) - may vary based on business needs Hybrid : 3 days in office As a Product Manager at Factor Canada, you are responsible for solving meaningful customer problems while staying true to our brand vision. You will help define the “What” and the “Why” of our menu, building a strategic roadmap to deliver an experience that drives long‑term customer retention and brand loyalty.

Your mission is to ensure every innovation is not only loved by the customer but is also feasible for our operations and viable for our business. Define and own key aspects of our product roadmap, prioritizing the high‑level business outcomes we must achieve and identifying the specific features required to deliver those goals, ensuring a constant balance between customer value and operational feasibility.

Customer Insights & Empathy: Serve as the definitive authority on our customer by combining quantitative and qualitative insights, to build a deep understanding of our product’s value proposition and customer pain points that is shared with the rest of the team.

Customer Advocacy: Act as the primary champion for the customer, explaining the “Why” behind every initiative and challenging trade‑offs that might negatively impact the user experience.

Product Discovery: Lead the discovery process for new concepts by proactively validating that every offering is valuable to customers, easy to enjoy, feasible for production, and financially viable.

Integrated Product Development: Partner with Culinary, Operations,



and other stakeholders early in the discovery phase to co‑create solutions rather than hand off requirements, motivating stakeholders by connecting their work to specific customer problems to ensure buy‑in from the production floor to the executive boardroom. Digest and summarize product launches, A/B tests, or other data sets into actionable insights and next steps.

Commercial Ownership: You are responsible for the commercial viability of your portfolio, managing the trade‑offs between quality, cost, and other considerations. Partner with international brand counterparts to share best practices and ensure Factor Canada contributes to and benefits from global innovations and insights.

Experience: 5+ years of progressive experience in Product Management or Product Development, ideally within a food manufacturing, D2C subscription, or FMCG environment. Customer‑Centric Mindset: Ability to identify unmet customer needs and pain points; creative thinking to develop solutions that solve our customers’ challenges.

Strategic Influence & Communication: Outstanding ability to manage meetings, present to diverse audiences,



and shift perspectives to negotiate and secure genuine buy‑in for strategic initiatives across international teams and cross‑functional departments.

Analytical Reasoning: Exceptional ability to break down complex, ambiguous problems into manageable focus areas and build data‑driven business cases. Bachelor’s degree in Engineering, Business, or a related technical field (e.g., Food Science).

Travel: A willingness to travel occasionally. Health & Wellness – Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self‑care needs, and 25% discount on GoodLife fitness memberships. Vacation & PTO – Generous vacation and PTO to help you create a good work‑life balance.

Family

Benefits – A parental leave top‑up program for expectant parents. Growth & Development – We support your career progression, provide development opportunities, and invest in your continued learning through our organization‑wide L&D; fund. Work Hard & Have Fun – From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun.

Diversity & Inclusion Initiatives – With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts. It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Pay Range: $90,000—$100,000 CAD – Toronto, ON #

📌 Product Strategy & Innovation Manager (Toronto)
🏢 Factor_
📍 Toronto