EliseAI invites applications for a Product Support Analyst in Toronto, focused on client relations and technical solutions. This full time, on-site position emphasizes effective problem resolution and user satisfaction. As part of our Product Solutions team, you will bridge the gap between clients and our technology, utilizing your in-depth system knowledge to deliver top-tier service.

Your role will involve managing technical inquiries and helping clients optimize their use of the EliseAI platform.

Key Responsibilities

- Be the initial contact for client questions and issues • Deliver timely and effective solutions for client inquiries • Document and escalate complex product bugs accurately • Prioritize workload based on issue impact and urgency • Ensure timely communication of resolutions to clients Requirements:
- Over a year of experience in a Technical Support setting • Strong familiarity with CRMs and analytical software • Technical proficiency in relevant tools like DataDog • Committed to high communication standards with clients • Availability for in-person work 4-5 days per week Leverage your technical skills to drive client success at EliseAI.

📌 Product Support Analyst Role in Toronto
🏢 Euro Staffs
📍 Toronto