Product Support Specialist Technical Support (Montreal)

Product Support Specialist Technical Support (Montreal)

08 Sep
|
Corpay
|
Montreal

08 Sep

Corpay

Montreal

Join to apply for the Product Support Specialist role at Corpay Join to apply for the Product Support Specialist role at Corpay Corpay is currently looking to hire a Product Support Specialist within our Corpay division. In this role, you will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships. You will report directly to the Manager of Link Support and regularly collaborate with team(s) and department(s).

As a Product Support Specialist, you will be expected to work in a Hybrid environment. Assigned workspace in Montreal, Canada office Company-issued equipment [+ remote access] Formal, hands-on training Being knowledgeable with Corpay’s customer-facing applications to utilize your expertise as the first point of contact for client issues. Resolving product or service problems by analyzing a customer's support request; expediting correction or adjustment; This includes supporting Corpay’s File Upload and REST API product offerings.

Recommending potential products or services to management by collecting customer information and analyzing customer needs. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships of trust through open and interactive communication.

Providing accurate, valid, and complete information by using the right supporting methods/tools. Utilizing SQL to run scripts for client configuration. Following communication procedures, guidelines, and policies.

Suggesting solutions and workarounds to help solve customer problems.

High School





Diploma or GED ~1+ years of customer service experience ~ Bilingual (French, English) ~ SQL, Excel, Data Management experience is a plus Medical, Dental & Vision benefits are available the 1 st month after hire Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. Seniority level Entry level Employment type Full-time Sign in to set job alerts for “Product Support Specialist” roles.

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📌 Product Support Specialist Technical Support (Montreal)
🏢 Corpay
📍 Montreal

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