Location: Montreal (day 1 onboarding onsite/in-office presence required 3x/week)

Years of Experience: 7

Responsibilities

- Handle production management services including end user support, systems monitoring, incident management, problem management, plant management, and event management.
- Build extensive business and application knowledge required for supporting client-facing applications.
- Diagnose and resolve application issues to ensure optimal performance and usability.
- Develop automation to reduce toil, improve efficiency, and eliminate customer impact.
- Provide root cause analysis with recommendations for improvements.
- Interface with developers to drive application fixes with the right business justification.
- Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.

Requirements





- Strong debugging and problem-solving skills.
- Understanding of Distributed Systems.
- Understanding of Database Concepts, SQL Queries, and Database Performance.
- Experience working with application Monitoring/Alerting Tools (Splunk, OpenTelemetry, Grafana, Elastic Search, etc.).
- Understanding of schedulers (Autosys, ETL concepts, etc.).
- Experience in building and maintaining Production and/or Non-Production environments.

Preferred Skills

- Experience in financial services/products.
- Positive to have certifications:
- Unix certification Redhat/Linux
- Database certification
- Financial certifications (Capital Market/Equity Derivatives) etc.

📌 Production Support (Montreal)
🏢 Axelon Services
📍 Montreal