The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing secure, temporary refuge and critical services to support them in healing, rebuilding their lives, and integrating back into a community.

At Red

Door, we strive for quality care, advocacy, collaboration, integrity, and accountability. In addition, this position is responsible for directly managing and supervising staff and students. Coordinates and supervises the ongoing provision of quality designated programming and services and ensures that established standards for program/shelter service delivery are met through adequate staffing and oversight.

Manage and lead the assigned portfolio to ensure successful outcomes for clients and respond to crises as required. Supervises program staff and students (Child & Youth, Housing, Outreach, and Shelter Support as assigned) through various performance management processes and maintains communication systems that promote collaborative working relationships. Evaluate and implement training development plans, maintain staff and program schedules, and report staff hours worked to the finance department for bi-weekly payroll.

Supervises

Students, ensuring they are provided with an orientation, direction,



and guidance to ensure positive and enriching experiences for them and the clients at the Red Door and to support them in achieving their learning objectives. Participate in performance-management processes to meet personal, team, and organizational development goals. Post-secondary education in Social Services or related discipline.

Experience working with vulnerable populations and managing social service programs. Ability to manage budgets, track program outcomes, and ensure compliance with regulations Eagerness to develop a solid knowledge of shelter services and government and community resources. Good conflict management and dispute resolution skills Sound judgment and excellent problem-solving/crisis management skills.

Intermediate PC skills in using Microsoft Office applications. Full-Time, Contract (18 months covering a maternity leave) Scheduled based on rotation among program managers.

Senior Client Services

Manager NO PHONE CALLS, PLEASE. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply. Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible. #

📌 Program Manager - Full Time (Toronto)
🏢 Red Door Shelter
📍 Toronto