ROLE PURPOSE The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.STATUS

Exempt. Position is open to applicants of all genders. HOURS (40 HOURS PER WEEK)

40 hours per week; Monday-Friday: 0800 - 1600Position requires ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES Administration Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures, and handbooks

Hires, supervises, evaluates, transfers, and terminates staff and/or contractors as necessary to fulfill the program goals with the Yukon Government and the Personnel Policies of Connective

Arranges shift schedules, ensuring appropriate staff coverage

Implements a system of staff and volunteer orientation, supervision, in service training and evaluation

Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained

Accepts responsibility for the daily and monthly financial and administrative aspects of the program Programs Makes sure effective, culturally sensitive and inclusive support programs are designed and maintained

Supports the overall program strategic direction

Liaises with other Connective’s staff, especially regarding potential referrals

Facilitates person-centered planning opportunities for staff and service users

Develops related program opportunities, available to the individuals in the community

Ensures that funder’s guidelines,



based on all agreed goals and including all steps or success measurement and timelines, are completed

Supervises a diverse range of roles and workers in the team Community Maintains effective working relationships with related community services, government/stakeholders, and agencies

Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities Facilities Ensures that the physical facilities fulfill all fire, health and safety regulations

Ensures that the resource(s) is maintained as a clean, pleasant, and safe environment On Call Is available to all resource staff, in case of emergencies; this may include carrying a cell phone 24 hours a day and ensure on call coverage is arranged in their absence Other Duties Coordination and Administration of other teams and programs

All Human Resource Functions – recruitment, training, development EXPERIENCE AND SKILLS We are seeking a highly motivated individual with a proven ability to work in a fast-paced, growth-focused environment.

The ideal candidate has: A bachelor’s degree and/or professional designation, within a minimum of 5 years of applicable or relevant transferable past work experience Extensive experience and expertise in working with vulnerable populations with complex health and/or substance use conditions who are experiencing or at the risk of homelessness.





Experience in working in a shelter workplace, and/or community living, supportive housing, other types of residential support settings.

Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques, harm reduction and low barrier housing approach

Excellent verbal and written communication skills in English

Knowledge and experience in the areas of group process, individual counselling, and crisis management

Extensive knowledge and expertise in hiring, training, and supervising staff

Ability to motivate and organize a staff team

Administrative experience and strong administrative skills Preference for candidates with knowledge of non-profit work environments, especially in Housing, the Criminal Justice Services and Community Living Services and experience in working with Yukon First Nations.

REQUIREMENTS Ability to successfully complete a Vulnerable Persons Criminal Records Check

Ability to successfully complete an Enhanced Security Clearance

Ability to successfully complete a TB Screening Ability to successfully pass a reference check

Ability to provide a record of work history

Current Emergency First Aid Certificate Valid Class 5 driver’s license and driver’s abstract

Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

Willing to complete Food Safe Certification (Level 1 and 2) COMPENSATION

Annual Salary will be negotiated based on experience and qualifications. This role will also be eligible for the Society’s comprehensive Management Benefits Package

📌 Program Manager (SHARP) (Whitehorse)
🏢 Connective
📍 Whitehorse