Full Time, Contract to March 2028 Extended Health and Dental benefits including Life, AD&D; Healthcare of Ontario Pension Plan (HOOPP) Employee Assistance Program (EAP) Paid time off (vacation, sick and personal days) South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches.

As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

The Program

Manager, Chronic Disease is responsible for the coordination and oversight of DECNET, Tele-Ophthalmology, Community Dietitians, and Choose Health programs. In this role, the Program Manager is further responsible for the supervision and support of a diverse team of staff, volunteers and students, including hiring, performance management, disciplinary action and decisions regarding termination of employment. Leading these programs, this position plays a lead role in responding to changing needs and trends through the planning, development, implementation and evaluation of programming to meet the needs of communities in east Toronto.

Talent

Management and Supervision of Staff Direct and manage the work of interdisciplinary teams (including peer workers, students and volunteers) Provide supervision and ongoing guidance, feedback,



recognition and coaching of the program staff Conduct probationary and annual performance reviews Ensure that staff’s statistical encounters, charting, monthly time records and all administrative tasks are completed in a timely manner Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director Ensure all appropriate employee information is tracked and documented according to agency policies Program Management ~ Ensures program services meet national/best practice guidelines for diabetes care, coordinates chart audits / surveys / evaluations, etc. Ensure supportive, strengths‑based, trauma‑informed, anti‑racist/anti‑oppressive social justice and harm reduction approaches are utilized in all aspects of program planning and direct service Develop targets, timelines and processes to successfully manage tasks and workflow Address day to day program and client related issues and ensure these are resolved in a clear, professional, timely manner Develop and coordinate inter‑qualified team approaches to meet the complex short and longer‑term needs of clients/participants and to address the social determinants of health including utilizing crisis intervention, counselling, case management and referral as needed. Monitor, support, train and evaluate the ongoing development and implementation of the Diabetes, Tele-Ophthalmology, Community Dietitians and Choose Health related services Identify and respond to increased risks, trends and gaps in programs,



by offering services and support that respond to community feedback and meet diverse needs Develop and maintain collaborative team programming and partnerships within Community Health and Chronic Disease and other inter‑disciplinary teams and programs at SRCHC, as well as with community partners and other service agencies Lead quality improvement initiatives Lead program data collection, program evaluation, chart audits, client surveys etc.

Develop, and coordinate effective print and electronic promotional information and materials, and strategies to outreach to individuals who may benefit from the Diabetes, Tele-Ophthalmology and Choose Health programs; Develop outreach strategies with team to meet client and community needs Graduate degree or significant experience in health care, social services, adult education or related field ~2-5 years progressive experience coordinating programs, managing and supervising staff ~ Familiarity with, and experience in, self‑management and chronic disease programming Experience working with vulnerable and diverse communities ~ Demonstrated ability in project coordination and management and program development Experience with outreach initiatives and building solid partnerships Solid interpersonal, supervisory and critical thinking skills Proficiency in the use of computer technology and various software applications Proof of double COVID-19 vaccination status will be required for employment No faxes, phone calls, or requests to meet please. This is a non-bargaining unit position. SRCHC welcomes applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC encourages applicants who are Black, Indigenous and Racialized and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.)

📌 Program Manager (Temporary) (Toronto)
🏢 SRCHC
📍 Toronto