Salary Range: $45,000.00 To $50,000.00 Annually Position Title: Quality and Service Specialist Department: Cleaning Operations Reports To: Manager, Cleaning Operations You saw "Quality and Service Specialist" and pictured someone walking around with a checklist, ticking boxes. You own quality, you own labor cost, you own the vendor relationships, and you're the one who talks to the client when something needs to be said.

Cleaning

Leads and Supervisors report to you, and you get real ownership over how your portfolio performs, quality, cost, and client satisfaction all in your hands.

Impact Cleaning

Services has spent 70+ years building trust by doing the work right and treating clients like partners, not line items. This role exists because quality doesn't maintain itself. As our portfolio grows, we need people on the ground who catch problems early, coach the teams doing the work, and keep every account running the way it's supposed to.

You'll own quality assurance and service delivery across your assigned accounts. This is a hands-on leadership role, you're in the field, not behind a desk. Commercial cleaning is a massive, steady industry, and quality leadership is where you build the skills that carry into bigger operations roles.

Comp that rewards performance. Base salary of $40,000–$50,000, plus a 5% bonus tied to a blend of QA and inspection scores, labor cost to budget, client satisfaction, and a company performance modifier. Car allowance and health benefits included.

Monitor job site productivity across your assigned accounts. Keep scope, service standards, and labor cost on track. Order what's needed, when it's needed, within policy. Support inventory counts for equipment and supplies.

Find the cost savings that don't touch quality. Run regular job site visits and inspections. Know the state of your accounts firsthand. Talk to account stakeholders directly and resolve service issues rapid, not eventually.

Catch potential problems before they become client complaints. Make sure your team is in uniform and presentable on every shift.



Complete a Workplace Inspection Checklist for each account, every month.

Manage employee performance to keep quality and productivity where they need to be. Run site-specific training, WHMIS, AODA, Health and Safety, and keep it current. Coach and mentor your site staff regularly, not just when something goes wrong.

QA and inspection scores consistently at or above standard. Client satisfaction held steady or improved on every account you manage. Service issues resolved quickly, before they become escalations. Prior experience leading teams and managing service delivery in a fast-paced, client-facing environment.

Strong problem-solving and critical-thinking skills, solid data analysis skills, and the ability to train and coach people effectively. You're agile when things change, a real partner to your team and your clients, progressive about finding better ways to work, persistent when it's hard, and consistent when no one's watching. Field and site-based work is central to this role.

Regular job site visits and inspections aren't occasional, they're the job. After-hours, weekend, and holiday availability may be required. Expect to lift up to 50 pounds occasionally and to spend time both on-site and in front of a screen managing reports and schedules.

Bonus: 5%, tied to a blend of QA and inspection scores, labor cost to budget, client satisfaction, and a company performance modifier. Car allowance included. A year in, your accounts are hitting standard on every inspection, your labor costs are on budget, and your clients know they can call you directly and get it handled.

Be Agile. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job.

📌 Quality and Service Specialist (Toronto)
🏢 Impact Cleaning Services
📍 Toronto