Transform quality assurance practices at goeasy in Mississauga. As the Senior Manager, leverage AI and analytics to advance customer interaction quality and operational excellence. You will lead a strategic QA initiative focused on enhancing processes across several functions including customer service and sales.
This high-impact position requires strong leadership, analytical abilities, and a commitment to continuous improvement. Partner with diverse teams to ensure exceptional quality standards in operations.
Key Responsibilities
- Build and scale an AI-enabled quality assurance program • Define governance and scorecard metrics for QA evaluation • Mentor and develop a skilled QA team • Use data insights to drive operational performance improvements • Develop clear performance reporting for leadership Requirements:
- 5 to 10 years in QA or Operations • Experience with QA program development and scaling • Strong analytical skills using data visualization tools • Proven track record in team leadership • Knowledge of financial services processes is an asset Lead goeasy in achieving high quality standards through cutting-edge assurance strategies.