The Assistant Terminal Manager supports the overall operation of the terminal by ensuring efficient freight handling, safe work practices, and high levels of customer service. This role works closely with the Terminal / Agency Manager to oversee daily operations, manage staff, and drive performance in alignment with company goals, regulatory requirements, and industry best practices. Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation.

With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.Operations Management Assist in overseeing daily terminal operations, including dock activities, dispatch, and freight flow. Ensure timely loading, unloading, and routing of LTL shipments.

Monitor service performance, including on-time pickups and deliveries. Identify operational inefficiencies and implement process improvements.

Staff

Supervision & Leadership Provide day-to-day supervision of drivers, dock workers, and administrative staff. Support hiring, onboarding, training, and performance management. Assist in scheduling to ensure proper staffing levels across shifts. Enforce all safety policies, procedures, and regulatory requirements. Conduct regular safety meetings, inspections,



and incident investigations.

Customer Service

Address customer inquiries, concerns, and service issues in a timely and professional manner. Work to maintain strong relationships with key customers. Equipment & Facility Management Monitor the condition and maintenance of fleet, trailers, and material handling equipment.

Ensure the terminal facility is clean, organized, and well-maintained. Administrative & Reporting Duties Assist with operational reporting, KPI tracking, and performance analysis. Support payroll, timekeeping, and compliance documentation as required. 3–5 years of experience in the transportation or logistics industry, preferably in LTL operations. ~ Solid understanding of freight handling, dispatch, and routing processes. ~ Knowledge of applicable transportation regulations and safety standards.

Strong leadership and team management skills Organizational and time management skills Proficiency with transportation management systems (TMS) and Microsoft Office Combination of office and warehouse/dock environment May require early mornings, evenings, and occasional weekend work Exposure to weather conditions and active freight handling areas KEY PERFORMANCE INDICATORS (KPI’S) On-time pickup and delivery performance Employee performance and engagement Customer satisfaction and service levels Van Kam is an Equal Opportunity Employer Committed to Environmental Responsibility #

📌 Quality Management Assistant (Prince George)
🏢 Van-Kam Freightways
📍 Prince George