IT / Technical Support / IT Operations

? Location: Singapore

? Work Arrangement: Hybrid / Remote

? Employment Type: Full-time / Part-time

? Experience Level: Entry-Level / Junior / Mid-Level

About the Role

We are seeking a customer-focused, technically capable, and proactive IT / Technical Support / IT Operations professional to support employees, users, systems, and day-to-day IT operations in Singapore.

The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, managing IT requests and incidents, supporting users and business applications, maintaining IT systems, and assisting with routine IT operations.

This role is ideal for candidates interested in IT Support, Technical Support, Service Desk, IT Operations, Desktop Support, System Administration, Infrastructure Support, and IT Service Management.

Key Responsibilities

Provide first-line and second-line technical support to users through phone, email, chat, and ticketing systems.

Respond to and resolve hardware, software, network, system, and application-related issues.

Diagnose technical problems and provide clear, practical solutions.

Create, update, prioritize, track, and close IT support tickets accurately.

Escalate complex technical issues to Level 2 / Level 3 support teams when required.

Assist users with account access, password resets, software installation, and system configuration.

Support Microsoft Windows, Microsoft 365, Teams, Outlook, and common business applications.

Troubleshoot laptops, desktops, printers, mobile devices, peripherals, and other IT equipment.

Assist with basic network, Wi-Fi, VPN, DNS, and connectivity troubleshooting.

Support user onboarding and offboarding, including account creation, access management, and equipment setup.

Assist with Active Directory, user accounts, permissions, and basic identity management.

Maintain accurate records of IT assets, incidents, service requests, and technical resolutions.

Monitor outstanding tickets and ensure timely follow-up with users.

Perform software updates, patches, installations, upgrades, and routine maintenance.





Assist with IT infrastructure, systems, cloud services, and operational support activities.

Support IT security procedures, endpoint protection, access controls, and user security awareness.

Identify recurring technical issues and communicate trends to senior IT teams.

Prepare basic IT service-desk reports, operational reports, and performance summaries.

Maintain clear and up-to-date technical documentation and knowledge-base articles.

Participate in system rollouts, technology upgrades, IT projects, and infrastructure initiatives.

Follow established IT support procedures, service levels, security policies, and escalation processes.

What We're Looking For

Strong technical troubleshooting and problem-solving abilities.

Good customer-service and communication skills.

Basic understanding of computer hardware, software, operating systems, and networks.

Ability to explain technical solutions clearly to non-technical users.

Strong attention to detail and documentation skills.

Good organizational and time-management abilities.

Ability to prioritize multiple technical requests effectively.

Patient, skilled, and service-oriented attitude.

Ability to work independently and collaboratively in a hybrid or remote environment.

Strong English communication skills.

Singapore / APAC IT support experience is an advantage.

Qualifications & Experience

Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related field is preferred.

Previous experience in IT Support, Technical Support, Help Desk, Service Desk, Desktop Support, IT Operations, or a similar role is advantageous.





Entry-level candidates and recent graduates with relevant technical knowledge are encouraged to apply.

Familiarity with Microsoft Windows, Microsoft 365, Active Directory, Teams, Outlook, and basic networking is preferred.

Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting is an advantage.

Experience with ServiceNow, Jira, Zendesk, Freshservice, or similar ticketing systems is beneficial.

Familiarity with cloud platforms, endpoint management, remote support tools, or IT asset management systems is an advantage.

CompTIA A+, Network+, ITIL Foundation, Microsoft, Cisco, Azure, AWS, or other relevant certifications are beneficial.

What We Offer

Hybrid / Remote working options

IT and Technical Support opportunities in Singapore

Training and technical development opportunities

Supportive and collaborative IT environment

Exposure to enterprise IT systems, infrastructure, cloud services, and business applications

Opportunity to develop skills in troubleshooting, ITSM, networking, cybersecurity, cloud services, and systems administration

Opportunities to participate in IT projects, system implementations, technology upgrades, and digital transformation initiatives

Career progression into IT Support, Technical Support, Systems Administration, Network Administration, Cloud Support, IT Operations, Infrastructure, or IT Service Management

How to Apply

Interested candidates are invited to submit their CV, including relevant IT support experience, technical skills, certifications, software knowledge, troubleshooting experience, networking knowledge, ticketing-system experience, systems experience, and relevant achievements.

We welcome applications from IT Support Specialists, IT Support Analysts, Technical Support Specialists, Help Desk Analysts, Service Desk Analysts, Desktop Support Analysts, IT Support Technicians, IT Operations Analysts, Systems Support Specialists, Infrastructure Support Specialists, and entry-level IT professionals interested in developing their careers in Singapore.

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