Client service

- Welcome every client with a friendly, professional attitude.
- Offer beverages or make clients feel comfortable while they wait.
- Answer client questions about services, pricing, and policies.
- Handle complaints professionally and know when to involve management.

Scheduling
- Manage the appointment book efficiently
- Handle cancellations, rescheduling, and waitlists.
- Fill last-minute openings whenever possible.
- Ensure appointments are booked with the correct service timing.

Staff Coordination
- Keep technicians informed of arrivals.
- Monitor appointment timing throughout the day.
- Ensure clients are assigned fairly using the salon's turn system.
- Communicate schedule changes to staff promptly.
- Help keep the day running on time.

Checkout & Payments
- Process payments accurately.
- Sell gift cards.
- Explain promotions and loyalty programs.
- Rebook clients before they leave.





Communication
- Answer phone calls while maintaining the front desk
- Communicate delays or changes to clients.
- Relay important messages to staff and management.

Qualities You Expect
- Excellent customer service.
- Strong communication skills.
- Professional appearance.
- Ability to multitask.
- Attention to detail.
- Punctuality and reliability.
- Ability to stay calm during busy periods.
- Team player with a positive attitude.
- Takes initiative instead of waiting to be told what to do.
- Positive problem solving skills

If you think this is a good fit for you please send us your resume! Pay: $18.25 per hour

Expected hours: 30.0 – 50.0 per week

Work Location: In person

📌 Receptionist/Administrator (Surrey)
🏢 JADORE NAILS SOUTH SURREY SALON
📍 Surrey