We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service.

We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D; insurance, 401k plans, vacation time and more. Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Regional Operations Manager

Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping.

Its family of brands is focused on making sure customers always get the Right Products. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar.

The Regional Operations

Manager leads multiple branches to ensure operational excellence, safety, and customer satisfaction. This role supports and develops Branch Managers, identifies process improvements, and oversees key functions including cost control, sales, service, training, and inventory management.

Customer Interaction

Delivers prompt, effective customer service through timely communication, issue resolution, and follow-up. Maintains professional, ethical relationships with customers, vendors, and internal teams.

Management

Recognizes staff achievements and supports adherence to company policies. Partners with leadership to set and meet branch performance and operational goals.



Manages P&L;, expense controls, and operational reviews.

Leads continuous improvement efforts and collaborates on training and policy execution. Conducts performance reviews and oversees branch layout, logistics, and fleet safety. Recommends facility enhancements and coordinates key operational processes.

Demonstrates initiative and mobility to support operational success, including travel as needed.

Personnel

Management and Development Oversees branch-level staff management practices aligned with company policy. Partners with HR on complex matters and manages talent planning to address staffing needs. Participates in unemployment hearings and supports leadership in team-building and compliance.

Travel as required. Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements Bachelor’s degree in Business, Operations Management, Supply Chain, or related field or the equivalent in related work experience. 8 or more years’ experience with business, warehousing, supply chain, logistics and related functions. 3 or more years’ experience in a multi-unit leadership role with demonstrated metric successes. Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).





Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities. 10 or more years’ experience with business, warehousing, supply chain, logistics and related functions. 5 or more years’ experience in a multi-unit leadership role with demonstrated metric successes. This full time position requires approximately 40 hours per week and involves regular physical and sensory activity, including: Bending, lifting, and carrying materials weighing up to 50 lbs. Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift Continuous use of fingers, hands, and arms for computer and office-related tasks Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily) Regular verbal communication via phone and in-person interactions (up to 6 hours daily) Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day Life insurance, plus short- and long-term disability coverage Paid time off - vacation, holidays and personal days Employee Assistance Program (EAP); We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us at [email protected] is committed to providing accommodation for people with disabilities. CORPORATE

📌 Regional Operations Manager (REMOTE) (Kitchener)
🏢 Munchsupply
📍 Kitchener