Personal Lines Full Time Toronto, ON Hybrid $60,000 - $70,000 CAD per year PROLINK —Canada’s Insurance Connection is an independent insurance brokerage. We provide tailor‑made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser‑focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. As an Account Manager in PROLINK ’s Personal Insurance department, you will use a consultative approach to advise clients and help them make educated decisions about their personal insurance needs. You will work to understand each client’s risk management needs, identify gaps in coverage and loss exposures, and ensure each client feels confident in their choice of broker, insurer(s) and solutions.

You will foster a sense of belonging to the PROLINK organization such that your clients they view you as “their personal connection in the insurance business” who can help them, their families, and their networks. Organize and prioritize work to have a clear understanding of writing certificates and the details required

- Manage the renewal process
- Act as the primary client advocate on claims when necessary
- Collaborate with both sales and service teams to effectively manage and grow our account base
- Oversee, guide, or instruct support staff as needed on: The preparation and timely issuance of policies, cover notes, certificates of insurance, binders, invoices and client correspondence, where applicable
- The administration of claims reporting with insurers. Ensure accurate billing and accounting




- Escalate any incidents or potential conflicts with clients or colleagues to senior management as needed
- Document all client correspondence and underwriting information on PROLINK ’s Broker Management System, sales pipeline tools, and other company portals
- Stay updated on industry trends and solutions to keep clients fully informed with relevant information and perspectives.

Education: Must be RIBO Licensed. A minimum of 1 - 3 years of experience in Account Management in an insurance brokerage or insurance company. Exposure to Underwriting, Personal Insurance (Home and Auto) or Group Insurance is strongly preferred.

Skills: Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills.Proficiency in Microsoft Excel is an asset. A team player with a client-centric approach, ready to deliver great service. A positive attitude with the flexibility to support the team with any ad‑hoc needs. Access comprehensive medical and dental benefits that will come in force on your first day as an employee

- Relish in the comfort of working from home and from our office (as circumstances permit and require);

Experience the heart of Toronto’s financial district when in the office.

Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business. At PROLINK , diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported.

We are proud to be an equal prospect employer and are committed to building a workforce that reflects the community in which we live and work. Artificial intelligence will be used to screen, assess, and/or select applicants.

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📌 Remote Account Manager (Toronto)
🏢 PROLINK
📍 Toronto