Become a Remote B2B Customer Support Engineer at Dot Compliance, where you will play a critical role in enhancing customer experiences in the life sciences sector. Focus on providing exceptional support and resolution of compliance-related inquiries. As a vital part of the North America Customer Support Team, this role requires 2-3 years of B2B support experience in SaaS.

You will interact with global customers, resolving issues and guiding them through our cutting-edge solutions. Your collaboration with Professional Services and DevOps teams will be crucial in elevating customer service levels.

Key Responsibilities

- Quickly understand customer needs and product features • Address product inquiries to ensure resolutions • Manage communications through email,



portal, and calls • Collaborate with cross-functional teams for support solutions • Promote customer satisfaction through effective support Requirements:
- 2-3 years in a technical customer support role • Experience with quality management systems preferred • Strong technical and troubleshooting abilities • Excellent communication and organization skills • Engage in an on-call rotation for support tasks Leverage your technical skills and customer service aptitude to drive success at Dot Compliance.

📌 RemoteB Customer Support Engineer (Montreal)
🏢 Dot Compliance
📍 Montreal