Join Loopio as a Remote Customer Support Specialist I, where your knack for problem-solving will shine! This role is dedicated to providing exceptional support during the hours of 10am-6pm PT. As an integral part of our Support Team, you'll own issue resolution while ensuring our customers feel valued and understood.

This position involves using Zendesk to respond to queries, developing help resources, and sharing feedback with the Customer Experience team. Ideal candidates are empathetic, tech-savvy, and eager to learn. Key Responsibilities:

- Assist Loopio users through support tickets
- Document resolutions and help center resources
- Provide quick and quality support via phone and email
- Participate in team huddles for product updates
- Bring user feedback to the Engineering team Requirements:
- Minimum 1 year in a customer-facing role
- Familiarity with Zendesk or internal support tools
- Outstanding verbal and written communication skills
- Strong organizational and prioritization skills
- Ability to multitask in a fast-paced setting Utilize your supportive nature to create lasting customer relationships at Loopio!

📌 Remote Customer Support Specialist I (Vancouver)
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📍 Vancouver