The Production Support Technician will be responsible for providing production support . Communicates and coordinates incident response with other support staff as required. Performs all duties in accordance with all company guidelines and applicable federal, state and local regulations whereby the company operates.

Monitors nightly software data load processes using server management tools and email. Analyzes and troubleshoots nightly process errors and failure notices using server management and software development tools and other software utilities. Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis.

Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts. Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff. Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance.

Monitors server health and performance during off hour periods including, but not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics. Robust analytical, problem solving, collaboration and technical skills SQL Queries Ability to make decisions that have moderate impact on the immediate work unit Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information Must be able to work Midnight to late morning shift. ~ Must be able to work overtime as needed, including occasional additional days if necessary. ~ Knowledge of enterprise solutions using Microsoft SQL Server (2008+),



Microsoft Reporting Services or Microsoft Analysis Services ~ Experience using enterprise ETL applications such as Microsoft SSIS ~ Microsoft Windows Server (2008+) ~ Microsoft Exchange (2010+) ~ Technical or associates degree or similar certification or working towards completion of such. ~1 - 2 years’ experience with IT departmental support or development ~1 – 2 years’ experience with SQL Server Integration Tools (SSIS) preferred. ~1 – 2 years’ experience with Microsoft SQL Server Database administration preferred. ~ SQL Server and Windows Server certifications preferred Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Comprehensive healthcare plans for you and your family.

Customized training programs to help you advance your career. Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

Carrington Charitable

Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Carrington does not do interviews or make offers via text or chat It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category.

Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. #

📌 Remote Production Support Technician, (Moncton)
🏢 Carrington
📍 Moncton