Become a pivotal Technical Support Representative with Foundant in Western Canada. Provide exceptional customer assistance while working remotely and leverage your troubleshooting skills in a collaborative environment. Foundant is seeking a Technical Support Representative to join SmartSimple’s Essential Support team. This remote role emphasizes technical problem-solving and customer advocacy for mission-driven organizations using our software.

Your responsibilities will encompass diagnosing support tickets, maintaining communication with clients, and testing fixes from the Engineering team. Key Responsibilities:

- Respond to and prioritize inbound support tickets
- Troubleshoot SmartSimple configuration and reporting issues
- Document and escalate complex problems to specialists
- Maintain accurate ticketing notes in Zendesk
- Advocate for current platform features and assist clients Requirements:
- Bachelor’s degree in a STEM field
- 1-2 years in technical support or SaaS roles
- Strong communication skills for non-technical users
- Solid understanding of databases and SQL
- Familiarity with SaaS and basic HTML/CSS knowledge Leverage your technical expertise to make a meaningful impact at Foundant.

📌 Remote Technical Support at Foundant (Canada)
🏢 Foundant Technologies
📍 Canada