Are you a dynamic, detail-oriented customer service focused team player? Do you want to be a part of a creative and engaged customer service team within a growing organization?

Triple Eight Transport

Inc. is currently looking to add a new member to their high performing Customer Service Team. Processes and inputs all customer orders, generates work orders and checks orders for special requests. Corresponds and communicates with customers over the phone and email to meet their needs and ensure they receive an exceptional customer service experience.

Responds to all inquiries via email/phone in a timely and qualified manner. Schedules inbound or outbound customer appointments and communicates expected lead times and special accommodations. Responds to all inquiries via email or phone in a timely and professional manner.

Liaising with facility and in house operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely manner. Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to billing department. Anticipates and prevents delays or other things that can adversely affect the customer.





Keeps customers informed about the status of pending actions and inquiries about customer satisfaction to ensure consistent level of service targets are being achieved. Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to central billing. Liaises with the customer to address any damages or returns (OS&D;).

Proven team player with ability to align position goals with corporate strategic goals Proven strength in communication and relation building Minimum of 2 years of experience in a dispatch or planning role required Minimum of 1 year of customer service experience would be an asset Some post-secondary education is an asset Strong knowledge of Microsoft Office Must be legally allowed to work full time in Canada State of the art facility Annual Summer Corporate team building event Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us! Our open door policy shows we value communication and building strong, meaningful relationships across our workplace Competitive wage and vacation packages Very competitive Extended Health Benefits package for full time employees Shift: 7:00AM - 4:00PM Job Types: Full-time, Permanent Dental care On-site parking Experience: Freight Brokers & Agents: 1 year (required)

📌 Representative - Customer Service Agent (Abbotsford)
🏢 TRIPLE EIGHT TRANSPORT
📍 Abbotsford