Resident & Family Experience Coordinator - Permanent Full-Time Social Services Worker Cheltenham Community - North York This posting is for an existing vacancy We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences.We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families.Webelieve it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect. At Sienna, we empower our team members to help residents live the life they desire and deserve.We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including: A competitive salary and vacation package Health & Dental benefits program Continuous learning and growth opportunities A welcoming culture that values diversity and differing perspectives, experiences , and beliefs You will be a welcomed member of the Long Term Care team at NameCommunity , working in a fast-paced environment where you will make a meaningful difference in residents’ lives.As a Resident & Family Experience Coordinator , you’ll be the main point of contact for residents & families at the Community.You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well being.As an individual and part of a wider team, you will be a robust contributor to the culture of the Community,



where the focus is always on cultivating happiness in daily life.

Provide

Care and Service Coordination to Resident and Families Lead the resident move in, transfer , and move out process Provide social service work to residents living in long term care Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied Promote service excellence and hospitality Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience Coordinate and facilitate resident care conferences Engage community guest speakers to conduct in-service sessions related to long term care and services Support the leadership team to improve resident care and services Contribute to the development of quality improvement plans to increase quality of care and reduce risk Conduct assigned Quality Management activities scheduled Prepare data analysis and trends on a quarterly basis related to resident/family feedback You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect You are a provincially registered Social Services Worker You have 3 years’ experience in healthcare, social services or related sector You are customer focused and detailed oriented.You exercise tact and diplomacy in working with seniors and their families Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. You must be legally eligible to work in Canada or have a valid work/study permit Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position #

📌 Resident & Family Experience Coordinator (Social Services Worker) (Toronto)
🏢 Sienna Senior Living
📍 Toronto