Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer Job Overview The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities.

All Retail Store

Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. Excellent time management and prioritizing skills. Inventory management skills.

High level of proficiency with Microsoft Office. Solid customer service and troubleshooting skills. Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

Ability to learn and adapt to sales software quickly. Foster, develop, and motivate high performing customer success teams in a rapidly changing/growing environment. Ensure all customer complaints are addressed and handled professionally.

Maintain a full understanding and reinforce departmental policies, procedures,



and regulations. Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer. Maintain adequate stock through efficient inventory management and optimization.

Increase sales, expand markets, and promote business to meet given goals within provided guidelines. Ensure processes are maintained for checking deliveries and packaging slips Verify invoices against packaging slips and track all expenditures. Manage pricing in a product's life cycle by taking seasonal changes into account.

Authorize all customer refunds. Provide management with required sales, staff, and other assigned productivity reports. Balance sales, print and record receipts as well as track revenue daily. Record visa and debit accounts.

Competitive bonus elements with short-term and long-term incentives Education, Training and Experience Minimum of 3 years work experience in the retail industry. Minimum of 1 year work experience in a supervisory role in a retail environment.

Experience in all aspects of customer service. Clear criminal record.

Provincial Cannabis

Certification.

Ontario

Only - Cannabis Retail Manager License, preferred. Some travel may be required. Manual dexterity required to use desktop computer and peripherals. Overtime as required. The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. #

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