About RCVRI

RCVRI is a leading global recovery destination bringing together community, performance, and science-backed wellness. Our studios deliver premium recovery experiences through a curated range of modalities designed to help people perform, feel, and live better.

About the Role The Sales & Service Manager is a key leadership role at RCVRI’s Toronto Flagship Studio, responsible for driving revenue, developing strategic partnerships, and delivering an exceptional end-to-end client experience.

You will own in-studio sales performance across memberships, packs, and retail, while also developing corporate partnerships and leading the front-of-house team.

This role combines sales leadership, business development, customer experience, and studio operations. You will be expected to lead from the front—building relationships, generating revenue, coaching your team, and ensuring every client interaction reflects RCVRI’s premium brand standards.

This is an opportunity for a commercially driven, people-focused leader who thrives in a fast-paced, entrepreneurial environment and wants to have a direct impact on the growth of a premium wellness brand.

Key Responsibilities

Sales & Revenue Growth

- Own and drive in-studio sales performance across memberships, packs, and retail.
- Lead inbound and outbound sales initiatives to grow the client base and improve conversion.
- Build and maintain a strong sales pipeline and consistently work toward revenue targets.
- Track and analyze KPIs including revenue, conversion, retention, average client spend, and lifetime value.
- Identify opportunities to upsell and cross-sell products and services.
- Execute promotions and campaigns in collaboration with the marketing team.
- Use performance data to identify opportunities and continuously improve sales results.

Corporate Partnerships & Business Development





- Develop and manage corporate wellness partnerships, events, and group bookings.
- Prospect, pitch, negotiate, and close new corporate accounts.
- Build relationships with local businesses, fitness communities, and strategic brand partners.
- Identify opportunities for recurring corporate revenue and current business.
- Represent RCVRI within the Toronto wellness, fitness, business, and community ecosystem.

Customer Experience & Front-Of-House Leadership

- Own the full customer journey, from first interaction through membership and retention.
- Lead, coach, and develop the front-of-house team to deliver exceptional service and sales performance.
- Establish and maintain service standards, sales processes, scripts, and operating procedures.
- Monitor client feedback and implement improvements that increase satisfaction and retention.
- Act as the escalation point for client concerns, resolving issues with professionalism and care.
- Ensure every client interaction reflects RCVRI's premium brand experience.

Studio Operations

- Oversee daily front-of-house operations, including scheduling, staffing, bookings, check-ins, and client flow.
- Ensure the studio operates efficiently and consistently delivers a high-quality client experience.
- Maintain exceptional standards of presentation, cleanliness, and organization.
- Ensure compliance with health, safety, and operational protocols.
- Identify and implement improvements to studio processes and workflows.

People & Culture

- Recruit,



onboard, train, and develop a high-performing front-of-house team.
- Create a positive, accountable, and sales-focused team culture.
- Set clear expectations and performance goals.
- Provide ongoing coaching, feedback, and performance management.
- Lead by example and foster a team environment built around service, ownership, and results.

How Success Will Be Measured

Your success will be measured through a combination of commercial, customer, and team performance, including:

- Membership and pack sales growth
- Sales conversion rates
- Corporate partnership revenue
- Client retention and satisfaction
- Average revenue per client
- Front-of-house team performance
- Overall studio revenue performance

We're Looking For Someone Who

- Has 2+ years of experience in a sales-driven management role, ideally within fitness, wellness, hospitality, retail, or a premium consumer brand.
- Has a proven track record of meeting or exceeding sales targets.
- Is confident prospecting, selling, negotiating, and developing business relationships.
- Has experience developing partnerships or new business opportunities.
- Has strong leadership experience managing and coaching front-line teams.
- Is highly customer-focused and passionate about delivering premium experiences.
- Thrives in a fast-paced, entrepreneurial environment.

What We Offer

- $60,000–$70,000 base salary + performance-based bonus
- Opportunity to directly impact revenue growth and business expansion.
- Close collaboration with senior leadership in a high-growth environment.
- The opportunity to build and lead a high-performing sales and service team.
- Complimentary access to all RCVRI and STRONG Pilates studios.
- Health benefits.
- A chance to be part of the growth of a premium global wellness brand.

📌 Sales and Service Manager (Toronto)
🏢 RCVRI Canada
📍 Toronto