Counter Sales Associate - Waterloo Location at Next Plumbing and Hydronics Supply The Counter Sales Associate adds value to our customers and co‑workers by providing fast, friendly and knowledgeable service at the counter, fostering customer and vendor relationships, and supporting branch warehouse and logistics to meet or exceed customer expectations. Be Integral to Our Customers, Our Co‑Workers and Our Community.

At Next

Supply we are a respectful and team-oriented culture where innovation, integrity and entrepreneurial spirit come together. To support these values this role requires motivation, adaptability, thoughtful decision‑making, honesty, reliability and a strong sense of ownership.

Customer Service: Build and maintain strong customer and vendor relationships to increase sales and build customer loyalty Provide fast and friendly service at the counter, over the phone, and by email Maintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a professional manner Occasional order delivery may be required to meet customer needs Order Picking & Receiving: Meet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners. Assist with packing orders and restocking shelves as required Order Processing: Manage, process customer orders quickly and accurately, handle returns and the required paperwork,



and source items that are not in stock Plan and optimize local delivery routes to maximize efficiency and meet delivery deadlines.

Warehouse Maintenance: Maintain a clean, organized, and safe work environment by following company policies and safety procedures Proactively address or report issues, clean as you go, and ensure positive customer service for co‑workers and customers Good English reading and writing skills Ability to operate warehouse equipment (reach truck, forklift, etc.) Good English verbal communication and customer service skills Good computer skills with the ability to effectively email, read and use reports in Microsoft Office and database software Knowledge of hydronics an asset Minimum 2 years of customer service / counter sales experience Previous plumbing, wholesale experience This position is required to work weekends on a rotational basis At NEXT we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. We’re eager to welcome candidates who believe in excellent service and being involved with their co‑workers, customers, and the community. We are proud to comply with the Accessibility for Ontarians with Disabilities Act (AODA) 2005 and the Integrated Accessibility Standards Regulation.

We happily honor accommodations at any part of the recruitment process and invite you to let us know how we can help. Full‑time Wholesale and Wholesale Hardware, Plumbing, Heating Equipment #

📌 Sales Associate - Plumbing - Full Time (Ontario)
🏢 Next Plumbing and Hydronics Supply
📍 Ontario