Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she is also an active participant in the daily operations of the boutique.

Sales Achievement: Consistently achieve and/or exceed the monthly sales target, as directed by management. Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client. This includes after sales clients if a Cartier after-sales dedicated area/staff is not available.

Assist and support after sales clients in accordance with Maison values. Remain current on industry news and competitor.

Client Relationship Management: Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects. Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available. Appropriately resolve client issues/concerns and elevate as needed to Management.

Partner with Management to develop a plan to support,



and participate to, in-store and offsite events and networking.

Daily Boutique Operations: Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique. Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues. Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.).

Required Experience: Must be able to work Saturday and Sunday consistently in addition to one weekday 2 to 5 years of previous experience in luxury retail Technical Skills: Ability to work in a fast-paced retail store environment Computer and internet Savvy MS Office experience required, SAP knowledge preferred Personal Skills/Abilities: Additional language skills are a plus Strong understanding of Customer Service needs and Customer (internal and external) priorities Must be available to work retail hours including weekends and to travel for trainings, client events, conferences Our core benefits include company sponsored health, dental, drug, and vision programs.

We offer access to the employee assistance program to support you and your household members through life's challenges. The company offers income protection solutions including life insurance, disability advantages, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off.

We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws.

Expected hourly rate range: $

📌 Sales Associate (Retail Store) (Toronto)
🏢 CA01 Richemont Canada
📍 Toronto