Friday, March 7, 2025 Why Work at Ross Video? We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results-driven processes, and creative thinking, we constantly strive to improve our solutions and deliver results.

If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology.

The Inside Sales

Specialist – North America is a hands-on role that plays an active part in helping develop Ross Video’s pipeline for revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. As a direct extension of our front-line group of Regional Sales Managers, the Inside Sales Specialist facilitates sales opportunities with both end-users and via Ross’ authorized business partner network.

Who you report to: Director, Inside Sales – North America Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

Handle inbound, unsolicited prospect calls and convert them into sales.



Make outbound follow-up contact with existing customers via telephone and e-mail to determine customer satisfaction, cross-sell and up-sell opportunities. Advise and assist business partners, system integrators, and clients concerning sales and purchase of Ross Video product line.

Identify decision makers within targeted leads to begin the sales process. Overcome objections of prospective customers. Work collaboratively with Regional Sales Managers to determine and implement opportunity-specific sales approaches guided by the Ross Way To Sell.

Manage the day-to-day activities to support the sales efforts within several identified sales territories, including preparing quotes and providing guidance to re-sellers, system integrators, and clients to facilitate the purchase of Ross solutions. Manage monthly pipeline review activities to ensure accurate Territory forecasting. Ensure customer order flow by following the clean order criteria.

Maintain accurate customer data, ensure follow-through of opportunities by completing requests, documenting activity, and setting up reminders for next steps within Salesforce.com. Assist in resolution of customer issues regarding equipment, supplies, and services. Proactively manage key sales campaigns identified in the annual territory plan.

Forecast sales activities and prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.



Maintain and expand the company’s database of prospects by entering new customer data and updating changes to existing accounts in Salesforce. Set up and deliver sales presentations, product/service demonstrations, and other sales activities.

University degree in Business Administration or related discipline and/or equivalent work experience. ~2 years’ experience in a customer-facing environment, and at least 1 year of experience in a complex sales workplace, ideally in Inside Sales. ~ Demonstrated experience in opportunity qualification, pre-call planning, call control, account development, and time management. ~ Demonstrated ability to build and maintain lasting relationships with customers and partners. ~ Experience in sales forecasting and pipeline management. ~ Experience with customer relationship management (CRM) software such as Salesforce.Bilingualism in English and French, or another language applicable to the region is considered an asset. Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills.

We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. #

📌 Sales - Sales Representative - Inside Sales (Ottawa)
🏢 Ross Video
📍 Ottawa