Job Overview:

Requirement/Must Have:

- Bachelor's degree or diploma from an accredited university or college.
- At least 3+ years of experience in a customer service or sales position.
- Strong oral and written communication skills.
- Extremely proficient with MS-office.
- Knowledge in SAP.

Responsibilities:

- Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L.;
- Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
- Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
- ITO – Presales support, customer inquiries, and quote preparation.
- OTR - Order entry and order management.
- Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
- Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.




- Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
- Build customer satisfaction through outstanding relationships and communications.
- Work within predefined targets and metrics – KPI oriented.

Nice to Have:

- Additional experience working in field activities, Sales Support or Sales Force is preferred.
- Established analytical ability.
- Strong verbal and written communication skills.
- Experience working in a manufacturing environment (Supply Chain Knowledge is an asset).
- Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
- Ability to work in a fast paced, high stress setting with multiple simultaneous priorities.
- Strong organizational and time management skills.

Skills:

- Customer Service.
- Sales Support.
- Order Management.
- SAP.
- MS Office.
- ITO.
- OTR.
- Finance Support.
- KPI Management.

Qualification And Education:

- Bachelor's degree or diploma from an accredited university or college.

📌 Sales Support Specialist I (Markham)
🏢 Cynet Systems
📍 Markham