Account Manager - Life Sciences Excited by owning a portfolio of innovative life sciences clients where you drive renewals while uncovering strategic growth opportunities? Motivated by building trusted, long‑term partnerships with R&D; leaders and becoming their go‑to advisor? Thrive in commercial conversations—from QBRs to negotiations—where delivering value directly fuels retention and expansion?

Ready to make an impact at a high‑growth, AI‑driven SaaS company where customer success and revenue growth go hand in hand? Our platform revolutionizes how IP and R&D; teams collaborate across the entire innovation lifecycle, using domain‑specific AI to accelerate the creation of market‑ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement.

As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. If you thrive in a fast‑paced, dynamic environment, are customer‑obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!

This is a hybrid position in our Downtown Toronto office with the expectation to work from the office on Wednesdays.



You are welcome to work out of the office more often if you wish! Manage relationships within a portfolio of large, strategic clients.

Partner closely with Account Executives and Account Directors on expansion opportunities. Build trusted relationships with multiple stakeholders across customer organizations. Lead account reviews, track customer objectives, and ensure value realization across teams.

Identify risk areas and develop retention strategies. Collaborate with cross‑functional teams (Sales, Product, and etc) to deliver exceptional client experiences.

Experience managing large or multi‑stakeholder accounts (B2B SaaS experience preferred). Strong relationship management skills, with a consultative and value‑driven approach. Commercially minded and comfortable partnering with sales to drive results.

Organized and proactive in using account planning frameworks to drive value‑based outcomes. Skilled in presenting, influencing, and negotiating with senior stakeholders. Organized, analytical, and proactive in planning account growth.

A genuine interest in helping customers innovate and succeed. 5 weeks paid vacation ~ Access to mental health support ~ Maternity and paternity leave ~Patsnap is proud to be an equal prospect employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws. #

📌 Senior Account Executive - Service Intelligence - Remote (Toronto)
🏢 PatSnap
📍 Toronto