- Advise the SVP, Global Customer Experience and leadership team on strategic priorities, growth opportunities, and investment decisions

- Develop and maintain partnerships with business lines and corporate functions to align strategies, investments, and performance objectives

- Lead the budgeting process and oversee sector financial performance, including Run, Maintain, and Improve activities

- Support strategic portfolio management, initiative prioritization, business case development and validation, and benefits realization tracking

- Monitor performance, benefits realization, and return on investment for sector investments

- Develop financial analyses, value creation models, and forecasts

- Translate customer, marketing, and operational metrics into strategic recommendations and business value indicators

- Partner with Data and Analytics to evolve customer value measurement approaches, including Customer Lifetime Value models

- Design and enhance executive dashboards, KPIs, and performance monitoring mechanisms

- Contribute to evaluating strategic initiatives, growth opportunities, and potential strategic partnerships

- Serve as Business Risk Officer for Global Customer Experience

- Integrate risk management into governance, planning, and portfolio management processes

- Support key decision-making forums across the sector

Requirements

- Influential leadership, strategic thinking, and solid results orientation

- Experience acting as a trusted business advisor to managers and senior executives

- Strong financial analysis, modelling, and business value assessment capabilities

- Expertise in governance, organizational performance, portfolio management, or strategic advisory roles





- Collaboration and stakeholder engagement across multiple groups and functions

- Strong business judgment, political acuity, and ability to influence strategic decision-making

- Understanding of customer value creation, revenue growth, and integrated risk management concepts

- Bachelor's degree in actuarial science, business administration, finance, or a related field

- Minimum of ten years of relevant experience in strategy, organizational performance, finance, portfolio management, governance, or strategic advisory roles

- Advanced English proficiency

- Ability to collaborate regularly with English-speaking partners and colleagues

- Ability to analyze and produce strategic documentation in English on an ongoing basis

Core Competencies

Demonstrates expertise in financial analysis, strategic advisory, and portfolio management, with a strong focus on customer value creation and risk management. Proven ability to influence decision-making and collaborate across functions to drive organizational performance.

Highest-signal resume keywords

- Financial Analysis

- Strategic Advisory

- Portfolio Management

- Governance

- Customer Value Creation

ATS Optimization Keywords

Hard Skills

- Financial Modelling

- Business Value Assessment

- Performance Monitoring

- Data Analysis

- Forecasting

Soft Skills

- Influential Leadership

- Strategic Thinking

- Collaboration

- Stakeholder Engagement

- Business Judgment

Industry Keywords

- Customer Experience

- Risk Management

- Organizational Performance

- Revenue Growth

- Strategic Partnerships

Tools & Technologies

- Executive Dashboards

- KPIs

- Performance Monitoring Mechanisms

📌 Senior Advisor, Strategic Performance (Quebec City)
🏢 Jobtailor
📍 Quebec City