Explore a career with NTT DATA in Montreal as a Senior Associate Field Technician dedicated to Apple devices. This position is geared towards technical support and customer satisfaction through hands-on troubleshooting. The role necessitates a comprehensive understanding of Apple products, assisting users with connectivity issues and device maintenance.

Candidates should possess exceptional customer service skills and be comfortable working in a dynamic setting. Proficiency in both English and French is required for effective service. Key Responsibilities:

- Conduct routine troubleshooting and system upgrades on Apple devices
- Configure and deploy Apple products efficiently
- Assist with device authentication and iCloud issues
- Keep track of Tech Bar inventory and support requests
- Escalate complex issues to higher support tiers

Requirements:

- Minimum of 2 years in Apple device technical support
- High School Diploma or equivalent mandatory
- A+ certification or equivalent skills required
- Must have valid transportation and driver's license
- Willingness to travel for work as needed

Utilize your expertise in Apple technology to excel in customer support with NTT DATA.

📌 Senior Associate Field Technician for Apple (Dorval)
🏢 NTT DATA North America
📍 Dorval